What do I do if my payment is declined?

If your payment is declined, you can check the following to resolve the issue:

• For M-Pesa; 
  • • Check if you have sufficient funds.
    • Ensure your phone number is not linked to another account on UMi Digital. 
    • Ensure you have entered the correct pin. 
• For Card;
  • • Check the spelling and billing information you entered for accuracy.
    • Ensure that your credit card has sufficient funds or that your bank account has enough balance.
    • Check if there are any restrictions on your card, such as a daily spending limit.
    • Make sure your card has not expired.

If you’ve checked the above and your payment is still declined, you can contact UMi Digital customer service for assistance. They can be reached through the “Live Chat” or by calling UMi Digital customer service through our number at the “Contact Us” page for assistance.

Note: It is recommended to keep the details of the error message that appears during the declined transaction to provide to UMi Digital customer service for a faster resolution.